Privacy Policy

Who is responsible for your information

Sheen Interiors LLC is responsible for the personal information it collects through sheen.qa, customer enquiries, orders and services. The Sheen houses, Prime Interiors and Sheen Studio identify different parts of our offering; enquiries and orders through this business are handled by Sheen Interiors LLC.

This policy explains the information we handle, why it is needed, the service providers involved and how to contact us about your information. It covers website use, purchases, customization requests, project consultations, delivery, installation and after-sales communication.

Information you provide

Depending on your enquiry or order, we collect contact and transaction details such as your name, email address, telephone or mobile number, billing and delivery address, order information and payment-status records. An account may also contain information you provide to manage your purchases.

For furniture and project enquiries, you may supply measurements, drawings, photographs, material preferences, access details and a description of the proposed work. Send only what is relevant, and avoid including unrelated personal information about household members, staff or other people.

We retain communications needed to respond to and manage the enquiry or order, including messages through forms, email, WhatsApp and other channels used to contact us. Do not submit full payment-card details or unnecessary identity documents through these channels.

Why we use information

• Respond to questions and prepare product, customization or project offers.
• Process accepted orders, coordinate payments and maintain transaction records.
• Arrange production, appointments, delivery, installation and site access.
• Manage changes, returns, defect reports and after-sales support.
• Operate and protect the website, understand its use and improve relevant services.
• Meet applicable legal, accounting and regulatory requirements.

We use information for the relevant request, order or other permitted purpose, and seek consent where required. Sending an enquiry or placing an order is not, by itself, agreement to receive unrelated marketing.

Payments

Payment options include cash, online payment and POS card payment. Online and card transactions involve a bank or third-party payment processor, which handles information needed to process and secure the transaction under its own applicable privacy terms.

Sheen uses the transaction information needed to reconcile payments, manage orders and handle refunds. Payment details requested by a bank or processor should be entered through the appropriate payment channel, not sent in a general enquiry.

Telephone and WhatsApp communication

We use the telephone and mobile numbers supplied with an enquiry or order to respond, clarify specifications, coordinate appointments and delivery, and provide order or service support. Communication may use direct calls, WhatsApp Business App or WhatsApp Business API.

WhatsApp and other external communication services also process information under their own terms. Let us know if you prefer another available contact method. Marketing choices are separate from communication needed to fulfil or support your order.

Cookies, analytics and advertising

The website uses cookies and similar technologies for functions such as maintaining a session, supporting shopping and remembering preferences. Technical information can include device and browser details, IP address, pages visited and interactions with the website.

We use Google Analytics for website measurement and Meta Pixel for advertising measurement and related audience activity. These tools can process technical identifiers and interaction information. Where consent is required for optional processing, it must be obtained separately from accepting an order or submitting an enquiry.

Use the website cookie controls to express your preferences and your browser settings to manage stored cookies. Blocking cookies needed for a requested function can affect features such as a shopping session. You can contact us with questions about your choices.

Email, customer records and marketing

We use customer relationship management tools to organize enquiries and order follow-up, and Mailchimp for relevant email and newsletter communication. Marketing communications are sent where permitted and subject to the choices you have made.

You can use the unsubscribe option in marketing emails or contact us to stop marketing messages, including non-essential WhatsApp marketing. This does not prevent necessary order, delivery or service messages.

Who receives information

Access within Sheen is limited to the people who need information for the relevant work, such as enquiry handling, design coordination, fabrication, delivery or support. A brand or house name does not mean that every person involved receives your full customer record.

We share information as needed with providers supporting hosting, payments, analytics, communications, customer records and agreed delivery or installation services, and where required by law. We do not sell personal information. Information shared for a service should be limited to what that service requires.

Some providers process information outside Qatar. These include services operated by Google, Meta and Mailchimp and may include the selected payment, hosting, CRM and communication providers. Provider privacy information explains their own processing. Contact us if you need information about the providers or processing relevant to your enquiry or order.

Retention and protection

We retain information for as long as needed for its purpose and applicable legal, accounting, operational or security requirements. An order or accounting record may need to be retained after an enquiry has ended or marketing consent has been withdrawn.

We use reasonable technical and organizational measures to protect information. No online service or communication channel can guarantee absolute security. Avoid sending information that is not needed for the service requested.

Your requests and choices

You may contact us to request access to or correction of your information, request deletion where applicable, withdraw consent for processing that relies on it, or raise a concern. We may need to verify your identity before disclosing or changing records.

Some information may need to be retained to fulfil an order or meet legal obligations. We will explain relevant limitations when responding. You may also raise a privacy complaint with the competent authority in Qatar; contacting us does not remove that right.

Our products and services are not directed at children, and we do not knowingly seek personal information from children.

Contact and policy updates

Contact Sheen Interiors LLC about this policy or a privacy request using the details below. We may revise this policy as our services and processing change and will show the revision date on this page. Publishing a revision does not replace any consent required for a new purpose.

Sheen Interiors LLC
Email: hi@sheen.qa
Telephone: +974 4414 4174
Customer service / WhatsApp: +974 5079 2825
Office: Building 43, Street 100, Zone 56, Doha, Qatar.