Privacy Policy

Introduction

Sheen Interiors respects your privacy and handles personal information with care. This Privacy Policy explains what information we may collect through sheen.qa, how we use it, how it may be shared, and how you can contact us about your data.

By using this website, sending an inquiry, creating an account, placing an order, or communicating with Sheen Interiors, you agree to the practices described in this policy.

Data Controller and Applicable Law

For the purposes of this policy, Sheen Interiors is responsible for the personal information it collects through the website, customer inquiries, orders, delivery coordination, and customer service communication.

Where applicable, personal information is handled in line with Qatar Law No. 13 of 2016 on protecting personal data privacy and other applicable requirements in Qatar.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, billing or delivery address, project details, product preferences, room measurements, reference images, messages, and customer service communications.

If you place an order or request delivery or installation, we may collect details needed to process the order, coordinate payment, prepare delivery, confirm access, and provide after-sales support.

We may also collect technical information from your use of the website, such as device type, browser type, IP address, pages visited, referring pages, approximate location, cookies, analytics data, and interaction data from website measurement or advertising tools.

Please do not send sensitive personal information, identification documents, payment card details, or unrelated private information through the website or messaging channels unless Sheen Interiors specifically requests it for a service-related reason.

How We Use Information

We use personal information to respond to inquiries, process orders, prepare quotations, provide product guidance, coordinate custom furniture requests, arrange delivery or installation, manage customer service, and improve the website.

We may also use information to send order updates, service messages, appointment or delivery coordination, newsletter emails, WhatsApp messages, and marketing communications where permitted or where you have chosen to receive them.

Depending on the situation, we may process information because it is needed to respond to your request, perform an order or service, meet a legal or accounting requirement, protect the website and our business, or because you have provided consent where consent is required.

Order, Payment, and Delivery Data

Payment information may be processed through secure third-party payment providers. Where payments are handled by those providers, Sheen Interiors does not store full card details on its website systems.

For delivery and installation, we may use your name, phone number, address, location details, access notes, and order information to coordinate the service with our team or approved service partners.

Cookies, Analytics, and Advertising Tools

The website may use cookies and similar technologies to support core website functions, remember preferences, improve performance, understand website usage, and support marketing or measurement activity.

Sheen Interiors uses Google Analytics to understand website traffic and user behavior, and Meta Pixel to help measure advertising performance, understand interactions with our website, and support relevant advertising activity.

You can adjust cookie settings through your browser. Some parts of the website may not work correctly if certain cookies are disabled.

Sharing Information

We do not sell personal information. We may share limited information with trusted service providers when needed to operate the website, process payments, manage orders, arrange delivery, provide customer support, run analytics, send communications, manage customer relationships, or comply with legal obligations.

These service providers should only use the information for the purpose of providing their service to Sheen Interiors.

Email, CRM, and WhatsApp Communication

Sheen Interiors may use Mailchimp for newsletter and email communication, CRM tools to manage inquiries and customer relationships, and WhatsApp Business API to respond to messages, coordinate inquiries, provide service updates, and support customer communication.

If you contact us through WhatsApp, email, website forms, or social media, we may keep a record of that communication so we can respond, follow up, and manage the related inquiry or order.

International Service Providers

Some website, payment, analytics, advertising, hosting, email, CRM, WhatsApp, communication, or business tools may be operated by providers outside Qatar. These may include Google, Meta, Mailchimp, CRM providers, WhatsApp Business API providers, hosting providers, and other approved service providers used to operate the website and customer communication.

Where personal information is handled by such providers, we take reasonable steps to use service providers that support appropriate privacy and security standards.

Data Retention

We keep personal information only for as long as reasonably needed for the purpose it was collected, including order records, customer service history, accounting, legal, operational, and security requirements.

Data Security

We use reasonable technical and organizational measures to protect personal information. No website, email, payment system, or online transmission is completely secure, so we cannot guarantee absolute security.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information where applicable. Some information may need to be kept for legitimate business, accounting, legal, or security reasons.

You may unsubscribe from marketing emails where an unsubscribe option is available, or contact us if you no longer want to receive marketing communication. You may also ask us to stop using WhatsApp for non-essential communication, although we may still need to send service or order-related messages where required.

If you believe your personal information has not been handled properly, contact us first so we can review the issue and respond.

Third-Party Links

This website may include links to third-party websites, platforms, payment providers, social media pages, or external services. Sheen Interiors is not responsible for the privacy practices or content of those third-party websites.

Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Sheen Interiors through the details below.

Email: hi@sheen.qa

Phone: +974 4414 4174

Office: Building 43, Street 100, Zone 56, Doha, Qatar.