Frequently Asked Questions
Practical answers about Sheen Interiors, product orders, customization, lead times, payments, delivery, returns and project enquiries.
For help with a particular order, include its reference and a brief description of what you need. Product details, accepted offers and the policies linked below provide the specific conditions.
About Sheen and your enquiry
Your purchase or service agreement is with Sheen Interiors LLC. The Sheen houses have distinct specialist roles, Prime Interiors retains its acquired furniture-brand identity, and Sheen Studio provides design and project coordination.
Yes. In-house manufacture and customization are part of the offering across the Sheen houses and Prime Interiors. Each Brand Profile explains its scope, while the Product page and any accepted custom offer define the particular piece and available changes.
For a particular piece, start from its Product page so the enquiry identifies the design. For work across a room or wider interior, contact Sheen Studio or use Start a Project with the location, intended use, photographs and any drawings you have.
Ordering and customization
A completed direct online purchase is accepted for the product configuration described on its page. Review its dimensions, materials, finish, price and lead time before ordering. An enquiry alone does not place an order.
Use Consult to Expert on the Product page before placing the standard order. We review the proposed change and provide a separate offer. What can be changed depends on the design, material and construction; the accepted offer records the agreed specification.
For guidance on adapting an existing design, explore Tailored Living.
Yes. For a piece based on your own brief or drawing, explore Custom Fabrication. Share its intended use, measurements and references for a separate assessment and quotation.
Materials and appearance
Veining, grain, tone and pattern can vary between natural pieces. Product descriptions and agreed selections govern what is supplied. If a particular slab, sample or finish matters to your decision, discuss it before confirming a custom order.
Yes. Share the intended use, preferred appearance and any practical requirements through the Product enquiry or Material Consultation. Suitability and availability must be considered alongside the design; an image in the Materials library is not a promise of current stock.
Lead times, delivery and installation
Refer to the lead time on the Product page before ordering. Customized pieces and projects use the timescale in the accepted offer or order confirmation. The design, materials and agreed scope affect the schedule.
Check the checkout or quotation for the services and charges included in your order. Delivery in Qatar and installation arrangements depend on the item, location, access and agreed scope. A freestanding piece and fitted work can have different handling requirements.
Provide accurate location and access details, including building restrictions, stairs, lifts and narrow openings. Prepare the route and placement area, and tell us about changed site conditions before the appointment. Inspect the item at handover and report visible issues promptly.
Payments, cancellations and returns
Cash, online payment and POS card payment are available according to the ordering arrangement. The checkout or accepted offer sets out the payment requirements, including any deposit and balance.
Contact us promptly. We assess the stage of the order and any materials or work already committed. For an approved customer-requested cancellation, documented incurred or committed costs are explained and the remaining eligible balance is refunded. Defect-related remedies are handled separately.
Request a return or exchange within 48 hours of delivery for an eligible unused ready-stock item. Condition, packaging and collection requirements apply. Made-to-order, customized, specially sourced and installed items are outside this change-of-mind arrangement. Read the Refund and Return Policy for the full conditions.
Contact Sheen with the order details, photographs and a description of the issue. Report visible delivery problems promptly and hidden defects when discovered. The 48-hour change-of-mind window is not a cutoff for every defect claim; remedies follow applicable consumer rights.
Care and defect coverage
Manufacturing defects and failure to meet agreed specifications are assessed under applicable consumer rights and any additional warranty stated for the product or order. Damage caused by misuse, impact, spills, improper handling or unsuitable cleaning is different from a manufacturing defect.
No. The cause matters. Damage caused by harmful exposure or misuse is excluded from manufacturing-defect coverage, while a defect in the supplied material or workmanship requires assessment. Accepting delivery does not automatically remove rights concerning a hidden defect.
Follow the care instructions for its material, finish and intended use. Stone, wood, upholstery, glass and metal need different treatment. Avoid assuming that a cleaner or method suitable for one surface is safe for another, and contact us before using an unfamiliar product or moving a heavy or fragile piece.
Design and project services
Sheen Studio leads design and coordination for integrated interior work, bringing together the relevant specialist contributions under an agreed scope. A standalone fabrication enquiry can be handled through the appropriate specialist offer; not every purchase requires a full design project.
Design-only enquiries are considered case by case. The accepted offer defines what is included. For the coordinated service, see Interior Design & Turnkey Fit-Out.
Share the location, intended use, spaces involved, desired changes and available photographs or drawings, together with your budget and timing context. Use Start a Project. You can also explore completed projects to understand the kinds of work delivered.
Policies and further help
Read our Terms of Services, Refund and Return Policy and Privacy Policy. For a question not answered here, contact Sheen Interiors.