Terms of Services

Who you are ordering from

Sheen Interiors LLC is the registered business responsible for orders and services provided through Sheen Interiors. This includes work and products offered under the Sheen houses and Prime Interiors, and design and project coordination through Sheen Studio. These identities describe the relevant specialist work or product range; your transaction is with Sheen Interiors LLC.

These terms cover website use, product purchases, customized orders, delivery, installation and service enquiries. Read them with the product description, your accepted quotation or order details, and our Refund and Return Policy. Nothing in these terms removes rights provided by applicable Qatar law.

Standard online purchases and customized orders

When you complete a direct online purchase for a product in the configuration described on its page, your order is accepted for that configuration. Review the description, dimensions, materials, finish, price and lead time before ordering. An enquiry by itself is not a purchase or an accepted project commission.

For a change to size, material, finish or another design detail, use the Consult to Expert link on the Product page before ordering. We review the request and submit a separate offer. Customization is agreed through that offer; it is not included automatically in a standard online purchase.

For customized work, the accepted offer and approved specifications identify what will be made. Requests to change those details after approval must be reviewed for feasibility, cost and timing. Changes may no longer be possible once materials are committed or work has begun.

Descriptions, samples and natural materials

Product descriptions and agreed specifications define the item being ordered. Photographs help explain its design, but screen settings and lighting can affect how colours and finishes appear.

Natural stone and wood vary in veining, grain, tone and pattern. Where the appearance of a particular slab, sample or finish is important, agree that selection before the customized order is confirmed. Normal material variation is distinct from damage, defective workmanship or a failure to meet agreed specifications.

Prices and payment

Payment options are cash, online payment and POS card payment, according to the ordering arrangement. Online payments are processed by a bank or third-party payment processor. Payment instructions and any deposit or balance requirements are set out in the checkout or accepted offer.

The checkout or quotation identifies the price and the delivery, installation or other charges applicable to your order. Review those details before committing. A customized offer may differ from the price of the standard product because its materials, dimensions, finish or work requirements differ.

Lead times and order progress

Lead times vary by product. Refer to the Product page before placing a standard order and to the accepted offer for customized work or a project. There is no single production period for every Sheen product.

The applicable order information should be read for the estimated timescale and any required approvals, payments or site preparation. Requested changes, delayed approvals, material issues or access problems can affect progress. If a delay affects your order, contact us for its current status and the available next steps; applicable consumer rights remain unchanged.

Delivery and installation

Delivery and installation are provided according to the agreed order scope. Confirm whether installation, special handling or access arrangements are included. Share accurate delivery information, building restrictions and any requirements that could affect access.

Before the appointment, prepare the route and placement area. Heavy, fragile or fitted items may require checks of doors, lifts, stairs, fixing surfaces and handling space. If access or site readiness changes, tell us before delivery so that any revised arrangements and costs can be discussed.

Inspect the delivered item and completed installation, and report visible damage, missing parts or an incorrect item promptly. Delivery acceptance records the handover; it does not automatically exclude a manufacturing defect that could not reasonably be identified at that time.

Changes, cancellations and returns

Contact us promptly if you need to change or cancel an order. For custom work, materials or production may already be committed. Any approved customer-requested cancellation is assessed against the work and documented costs already incurred or committed, with the refundable balance explained to you.

Eligible unused ready-stock products have a 48-hour change-of-mind return request window. Customized and made-to-order items are not covered by that change-of-mind arrangement. These commercial conditions are separate from rights concerning defective, incorrect or non-conforming goods. The Refund and Return Policy explains the conditions and request process.

Defects, care and after-sales support

Sheen Interiors LLC remains responsible for manufacturing defects and failure to meet agreed specifications as required by applicable Qatar law. Report an issue promptly after discovering it, with your order details, photographs and an explanation of what happened. We assess the cause and the appropriate remedy, which may include repair, replacement or refund in accordance with your rights.

Damage caused by impact, misuse, improper handling, unsuitable cleaning, spills or harmful exposure is not a manufacturing defect. A crack, stain or colour change is assessed by its cause rather than excluded solely because it appeared after delivery. Follow the care guidance for the particular material, finish and intended use.

Any additional product-specific warranty will be stated in the relevant product or order documentation. After-sales maintenance and repair outside defect coverage can be discussed separately; the availability of after-sales support does not mean every repair is free.

Design, fabrication and project services

Services are commissioned against an agreed scope, quotation and any applicable project agreement. Sheen Studio coordinates integrated design and project work, while a specialist house may handle a standalone fabrication commission. The agreed documents define the responsibilities, specifications, approvals, programme and payment arrangements for the work.

Website examples describe capabilities and completed work; they do not mean that every capability, material or installation task is included in every quotation. Order or project conditions do not remove applicable consumer rights.

Website content and responsible use

Use the website lawfully. Do not attempt unauthorized access, interfere with its operation or submit harmful content. Website text, images, designs, logos and other protected material belong to Sheen Interiors LLC or the relevant rights holder. Commercial reuse requires the appropriate permission.

External websites and communication or payment services operate under their own terms. Links to them do not replace Sheen Interiors LLC's responsibilities for its own orders and services. Our Privacy Policy explains how we handle personal information.

Questions and updates

Contact us if an order condition or proposed scope is unclear before committing. We may update these website terms and identify the revision date on this page. An update does not silently change an already accepted order or remove applicable rights.

Sheen Interiors LLC
Email: hi@sheen.qa
Telephone: +974 4414 4174
Customer service / WhatsApp: +974 5079 2825
Office: Building 43, Street 100, Zone 56, Doha, Qatar.