Terms of Services

Introduction

These Terms of Services apply to your use of sheen.qa, communications with Sheen Interiors, product inquiries, orders, custom furniture requests, delivery, installation, and related services.

By using this website, creating an account, sending an inquiry, placing an order, or requesting a service from Sheen Interiors, you agree to these terms.

About Sheen Interiors

Sheen Interiors provides furniture collections, made-to-order furniture, material guidance, selected interior design support, fit-out related work, delivery, installation, and customer service in Qatar, depending on the product or project scope.

Website Use

You agree to use this website for lawful purposes only. You must not misuse the website, interfere with its security, attempt unauthorized access, upload harmful content, or use the website in a way that could damage Sheen Interiors or other users.

We may update, suspend, restrict, or remove parts of the website at any time for operational, security, technical, or business reasons.

Product Information

Sheen Interiors aims to present product information, materials, dimensions, finishes, images, prices, and availability as accurately as possible. Small variations may occur because many materials, including marble, natural stone, wood, glass, and metal finishes, can vary in color, veining, pattern, texture, and appearance.

Images on the website are provided for guidance. Actual colors, finishes, scale, and material appearance may vary depending on lighting, screen settings, natural material variation, and production conditions.

Orders and Acceptance

An inquiry, cart submission, quotation request, or order request does not automatically mean that Sheen Interiors has accepted the order. An order is accepted only when Sheen Interiors confirms the order details, availability, price, payment requirements, and any relevant production, delivery, or installation conditions.

Sheen Interiors may decline or cancel an order if the product is unavailable, pricing or product information is incorrect, payment is not completed, required details are missing, delivery or installation is not practical, or the request cannot be fulfilled.

Custom and Made-to-Order Pieces

Some products may be made to order or adjusted by size, proportion, material, finish, or other design details where technically possible. Customization is subject to design suitability, material availability, structural requirements, production limits, and approval by Sheen Interiors.

Once a custom or made-to-order item is approved and production has started, changes may not be possible or may require additional cost and time.

Prices and Payments

Prices, quotations, and payment requirements may vary by product, customization, material selection, delivery, installation, and project scope. Unless stated otherwise, prices are subject to confirmation before order acceptance.

Payment options may include card payment, bank transfer, or other approved payment methods depending on the order type. Final payment details are confirmed during the order process.

Sheen Interiors may require full payment, partial payment, or a deposit before production, reservation of materials, delivery, or installation. Deposit and balance payment requirements will be confirmed as part of the order or quotation process.

Production Time

Production and delivery timelines are estimates unless expressly confirmed in writing. Some made-to-order furniture pieces may be produced and delivered within about two working weeks, depending on design complexity, material availability, order details, and installation requirements.

Timelines may change due to material availability, approval delays, site readiness, access issues, supplier delays, force majeure events, or other circumstances outside Sheen Interiors' reasonable control.

Delivery and Installation

Delivery and installation availability depends on the product, location, site access, building rules, item weight, handling requirements, and the agreed service scope. You are responsible for providing accurate delivery details and ensuring that the site is ready and accessible.

For heavy marble, glass, fitted furniture, or large pieces, lift size, door width, stair access, parking, floor protection, and site conditions may need to be checked before delivery or installation.

If delivery or installation cannot be completed because of incorrect information, restricted access, unsafe site conditions, or lack of site readiness, additional charges or rescheduling may apply.

Cancellations

Standard orders may be cancelled only if Sheen Interiors confirms that cancellation is still possible. Custom, made-to-order, or specially sourced items can usually be cancelled only before production begins, materials are reserved, or fabrication starts.

After production, material reservation, or fabrication has started, cancellation may not be possible because the item is being made or sourced for a specific order.

Returns and Exchanges

Made-to-order, customized, specially sourced, or installed products are generally not returnable or exchangeable unless the item is incorrect, damaged before delivery, or has a confirmed defect that is not caused by misuse, site conditions, third-party handling, or normal material variation.

Any issue with a delivered item should be reported to Sheen Interiors as soon as possible after delivery, with photos, order details, and a clear description of the issue.

For the full return, exchange, cancellation, inspection, defect, and refund rules, please review the Refund and Return Policy.

Warranty and Defects

If a product has a confirmed manufacturing defect, Sheen Interiors will review the issue and advise the appropriate remedy, which may include repair, replacement, adjustment, or another suitable solution depending on the product, defect, and order details.

Natural variation in marble, stone, wood, glass, metal finishes, or other materials is not considered a defect unless Sheen Interiors has expressly confirmed a specific material appearance in writing.

Care and Use

You are responsible for using and caring for products appropriately after delivery. Natural materials, marble, stone, wood, glass, metal, and mixed-material pieces may require specific care and may react differently to moisture, heat, chemicals, abrasives, impact, or daily use.

Sheen Interiors is not responsible for damage caused by misuse, improper cleaning, movement by third parties, unsuitable placement, impact, exposure to harsh conditions, or failure to follow care guidance.

Interior Design and Fit-Out Inquiries

Interior design, fit-out, commercial work, installation, and project-related services may require separate quotations, approvals, specifications, schedules, and project terms. Website content does not replace a signed quotation, project agreement, or written scope of work.

Intellectual Property

Website content, images, product names, designs, text, graphics, logos, and other materials belong to Sheen Interiors or its licensors unless stated otherwise. You may not copy, reproduce, modify, publish, sell, or use website content for commercial purposes without written permission.

Third-Party Services and Links

The website may include links to third-party websites, payment providers, social media platforms, or external services. Sheen Interiors is not responsible for the content, availability, policies, or practices of third-party websites or services.

Limitation of Liability

To the extent permitted by applicable law, Sheen Interiors is not liable for indirect, incidental, special, or consequential losses arising from website use, product availability, delays, third-party services, or events outside our reasonable control.

Nothing in these terms limits liability where it cannot legally be limited.

Privacy

Your use of the website and services is also governed by the Sheen Interiors Privacy Policy, which explains how personal information is collected, used, and managed.

Changes to These Terms

Sheen Interiors may update these Terms of Services from time to time. The updated version will be posted on this page with a revised update date. Continued use of the website or services after updates means you accept the revised terms.

Contact Us

If you have questions about these Terms of Services, contact Sheen Interiors through the details below.

Email: hi@sheen.qa

Phone: +974 4414 4174

Office: Building 43, Street 100, Zone 56, Doha, Qatar.